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Frequently Asked Questions
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Frequently Asked Questions

Frequently Asked Questions

If your question is not listed or needs further clarification please call 715-222-3207

How much does delivery cost? Is there a handling fee?

The shipping and handling fees are already included in the price. 

How long  will it take to receive my order?

Orders will be processed within the next business day on all in-stock items. If the item is out of stock we will notify you with an estimated shipping date by e-mail.  Estimated delivery time is 3-6 business days from the date the order is placed.

Who do you ship with?

All orders are shipped UPS Ground or FedEx Ground in the continental United States.  We reserve the right to decide which carrier we will ship your order with.  We do NOT ship outside the US at this time.

Do you ship outside of the Continental United States?

Sorry but shipping outside of the US is not available at this time.  We do not ship to Hawaii or Alaska at this time.

Can you ship to my P.O. box?

No.  UPS Ground and FedEx Ground will not ship to P.O. Boxes

Do I have to be home for delivery?

No, your UPS or FedEx driver should leave the package by the front door or wherever you instruct them to if you leave them a note.  It is the drivers discretion whether he feels it's safe to just leave at your door and he may choose to make a 2nd delivery attempt so it's good to leave a note if you aren't gong to be home on the scheduled delivery date.  Tracking information is posted as soon as available along with the scheduled delivery date for your convenience just click on "Order Tracking" in the left hand column and enter your order number. All items are discreetly packaged so your privacy is protected.

Can I ship to a different address than my billing address?

Yes. When you go through the checkout it will ask for these separately.

Can you provide product recommendations?  I'm not sure what product is best for my husband.

Yes.  We can be reached at 715-222-3207 or e-mail us at  We will be happy to assist you and send free samples to assure you get the proper fit and style to met your needs.  Samples ARE encouraged as we canNOT refund opened cases (see our return policy).

What forms of Credit Card payment do you accept?

We accept American Express, VISA, MasterCard, and Discovery Card.

Can I pay through my Paypal account?

Yes, we are Paypal certified.

Do you accept medical insurance plans, Medicare, or Medicaid?

At this time we do not accept direct payment from insurance plans, nor can we accept Medicare or Medicaid for payment.

Can I pay with a personal check or Money Order?

Yes.  Please make check payable to Sharon Roos and mail to: Sharon Roos, Dignity With Diapers, 13034 W. Blue Sky Drive,   Sun City West, AZ    85375.  We will ship your order as soon as payment is cleared.

What do I do if my purchase arrives damaged?

If any items are received in a damaged condition, please contact us immediately and we will replace any damaged merchandise or refund the damaged portion of your order.

What if I want to return some products?

Please see our  Shipping / Policies (link on the left side of our home page) for detailed return policies. We cannot be responsible for customer errors in ordering.  ONLY FULL UNOPENED CASES ARE RETURNABLE. Refunds are submitted once product is returned/received and customer is responsible to pay shipping costs to return products.  There is a 20% restocking fee.  Refund will not include original cost to ship which is included in all prices.

How secure is the information that I submit for my order? 

We are a secure site.  Your information will not be sold or shared.  We do not make any unsolicited calls or send advertisements in the mail.  We promise to respect your privacy.  Please see our privacy policy (link on left side of home page) for more details.

How do I change the quantity of an item in the shopping cart?

First, you need to click inside the box of the quantity you want to change.  Use backspace and/ or delete to remove the old number and type the new quantity you desire.  Once the quantity is correct, click on "Update Cart" and your order will recalculate based on the new information.

All absorbent products are NOT created equal- You CAN rely on Tranquility's promise of unsurpassed overall performance- We Guarantee it!

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A subsidiary of Sharon's Internet Marketing LLC Sun City West, Arizona

We accept these major credit cards: Visa, MasterCard, American Express and DiscoverCard.

We are Paypal Verified.
Now accepting American Express also!